Which activity is part of RM/QI responsibilities?

• A. Drafting clinical trial protocols.
• B. Communicating with patients after discharge only.
• C. Reviewing data reports and recommending improvements to reduce incidents.
• D. Handling facility maintenance requests.

Answer: (C)

Focusing on using data to improve patient safety and care quality is what RM/QI is all about. Reviewing data reports—like incident reports, near-misses, adverse events, and process performance metrics—lets the team spot trends and identify where care processes may be failing. From there, RM/QI professionals propose and implement changes (such as new checklists, workflow redesigns, or staff training) and then monitor the impact to ensure those changes actually reduce incidents and improve outcomes. This is the practical heart of risk management and quality improvement: apply data-driven fixes and track their effect over time.

Drafting clinical trial protocols is about research design and regulatory compliance, not day-to-day quality and safety improvement in clinical care. Communicating with patients after discharge centers on patient follow-up and communication, not systematic data-driven improvement. Handling facility maintenance requests falls to operations and facilities management rather than RM/QI processes.